en999 is committed to protecting the personal data of every player in Pakistan. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you hold over your own data.
Our Commitment
Six core principles that govern how en999 handles the personal data of Pakistani players.
End-to-End Encryption
Every connection to en999.pro is secured using 256-bit SSL/TLS encryption. Your login credentials, financial data, and personal information are encrypted in transit and at rest. No unencrypted personal data is stored on en999 servers at any stage of the player lifecycle.
No Third-Party Data Sales
en999 does not sell, rent, or trade your personal data to unaffiliated third parties for marketing or commercial purposes. Your data belongs to you. The only sharing that occurs is with licensed service providers who assist in platform operations, and with regulatory authorities where legally required.
Minimal Data Collection
en999 collects only the personal data strictly necessary to provide platform services, verify player identity, process PKR transactions via JazzCash, EasyPaisa, and other local payment methods, and comply with our international licensing obligations. We do not collect data beyond what our operations require.
Your Data Rights
Registered en999 players have the right to access a copy of their personal data, request corrections of inaccurate information, request deletion of data (subject to legal retention obligations), withdraw marketing consent at any time, and lodge complaints with our data protection team via platform live chat.
Defined Retention Periods
en999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing authority. Account data is retained for a minimum of five years following account closure to comply with anti-money laundering regulations.
Regulatory Compliance
en999 operates under an international gaming licence and adheres to globally recognised data protection standards. Our data practices are reviewed regularly to ensure compliance with applicable privacy laws and licensing conditions. Players can contact our support team at any time regarding data protection enquiries.
en999 Privacy Policy | Last Updated: January 2026 | Version: 2.4
Your Privacy Matters: This Privacy Policy explains in plain terms how en999 collects, uses, stores, and protects your personal data. By registering an account or using the en999 platform at en999.pro, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, our support team is available 24/7 via live chat on the platform.
en999 ("en999", "we", "us", "our") operates the online gaming platform accessible at en999.pro ("the Platform"). As part of delivering our services to players across Pakistan — including Karachi, Lahore, Islamabad, and Faisalabad — we necessarily collect and process certain personal data.
This Privacy Policy ("Policy") sets out the types of personal data we collect, the purposes for which we use that data, the circumstances in which we may share it with third parties, how long we retain it, and the rights available to you as a data subject.
This Policy applies to all current and former registered players, visitors to the en999 website, and any individual who contacts en999 customer support. It should be read alongside our Terms & Conditions, which govern your use of the Platform as a whole.
en999 acts as the data controller in respect of personal data collected through the Platform. We take this responsibility seriously and are committed to handling your data with transparency, integrity, and care.
When you create an en999 account, we collect the following personal information:
As part of our Know Your Customer obligations under our international gaming licence, we may request and collect copies of:
When you make deposits or request withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, or other supported payment methods, we record transaction amounts, timestamps, payment method references, and transaction status. We do not store complete card numbers or mobile wallet PINs.
We collect records of your gaming activity on en999, including games played, bet amounts, win/loss outcomes, session durations, and responsible gaming tool usage. This data is used for account management, dispute resolution, regulatory reporting, and to personalise your platform experience.
When you access en999, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and pages visited. This information helps us maintain platform security, detect fraud, and improve service quality.
When you contact en999 customer support via live chat or email, we retain records of those communications, including the content of messages and the dates and times of interactions. This allows us to maintain continuity of support and to investigate complaints effectively.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, DOB, email, mobile | Account creation, age verification |
| KYC Documents | CNIC, proof of address | Identity verification, AML compliance |
| Financial Data | Transaction amounts, payment references | Deposits, withdrawals, fraud prevention |
| Gaming Activity | Bets placed, game history | Account management, regulatory reporting |
| Technical Data | IP address, device type | Security, fraud detection, analytics |
| Communications | Support chat transcripts | Customer service, complaint resolution |
en999 uses the personal data we collect for the following purposes:
en999 processes personal data on the following legal bases:
Processing is necessary to perform our contract with you — that is, to provide the en999 gaming platform and associated services as described in our Terms & Conditions. This covers account creation, game access, payment processing, and customer support.
Certain processing activities are required to comply with our legal and regulatory obligations under our international gaming licence, including identity verification, age checks, AML monitoring, and regulatory reporting to our licensing authority.
en999 processes some data on the basis of legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services through anonymised analytics. We only rely on this basis where our interests are not overridden by your data protection rights.
Where processing is based on your consent — primarily for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
en999 shares personal data with carefully selected third-party service providers who assist in operating the platform, including payment processors (JazzCash, EasyPaisa, banking partners), identity verification providers, cloud infrastructure suppliers, customer support software vendors, and fraud detection services. All service providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing services to en999.
en999 may disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, or other competent authorities where we are required to do so by law, court order, or regulatory obligation. We will notify you of such disclosures where we are legally permitted to do so.
To protect the integrity of the en999 platform and the broader online gaming industry, en999 may share data with recognised anti-fraud networks and shared AML databases where we have reasonable grounds to suspect fraudulent or money-laundering activity.
In the event of a merger, acquisition, or sale of all or part of en999's business, personal data held by en999 may be transferred to the acquiring entity. Players will be notified of any such transfer and any material changes to this Privacy Policy that may result from it.
en999 does not sell, rent, or otherwise commercially exploit your personal data to unaffiliated third parties for their own marketing or commercial purposes. This is an absolute commitment.
en999 uses cookies and similar tracking technologies on the Platform to:
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain platform features including account login.
en999 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, en999 will notify affected players and relevant authorities in accordance with applicable requirements.
Your Role in Security: You can strengthen the security of your en999 account by using a strong, unique password, enabling two-factor authentication in your account settings, and contacting support immediately if you suspect any unauthorised access to your account.
en999 retains personal data for the periods described below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & registration data | Duration of account + 5 years post-closure | AML regulatory obligation |
| KYC documents | Duration of account + 5 years post-closure | Licensing authority requirement |
| Financial transaction records | 7 years from transaction date | Financial regulation compliance |
| Gaming activity logs | Duration of account + 2 years | Dispute resolution, regulatory audits |
| Support communications | 3 years from last interaction | Complaint resolution, quality assurance |
| Marketing consent records | Until consent withdrawn + 1 year | Consent audit trail |
Once the applicable retention period has expired and there is no longer a legal basis to retain the data, en999 will securely delete or anonymise the relevant personal data.
As an en999 player, you have the following rights in respect of your personal data:
To exercise any of these rights, please contact our support team via live chat on the platform or by writing to [email protected]. We aim to respond to all data rights requests within 30 days.
en999 is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 21. The 21+ age requirement is verified during the registration process, and en999 reserves the right to request documentary proof of age at any time.
If en999 discovers that personal data has been collected from an individual under 21 years of age, the account will be immediately closed, all associated data will be securely deleted to the extent permitted by our legal obligations, and any funds deposited will be handled in accordance with applicable regulations.
If you believe a minor has registered an en999 account, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.
en999 operates as an internationally licensed gaming platform. In the course of providing our services, your personal data may be transferred to and processed in countries outside Pakistan, including the jurisdiction where our licensing authority is based and the locations of our cloud infrastructure providers.
Where personal data is transferred internationally, en999 ensures that appropriate safeguards are in place to protect that data, including contractual protections with data processors and adherence to the security standards described in Section 7 of this Policy.
With your consent, en999 may send you promotional communications including bonus offers, game launch announcements, PSL and cricket betting specials, and platform news. These communications may be delivered via email or SMS to the contact details registered on your account.
You can opt out of marketing communications at any time by:
Please note that opting out of marketing communications will not affect transactional communications necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts.
en999 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing obligations. Material changes to this Policy will be communicated to registered players via email notification or a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the en999 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data en999 holds about you, please contact our Data Protection team through the following channels:
We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
You also have the right to raise concerns directly with our licensing authority's data protection function if you are not satisfied with en999's response to your privacy enquiry.
Now that you know how we protect your information, join Pakistan's most trusted online casino and sports betting platform — cricket, live tables, 800+ slots, all in PKR.
21+ only · Play responsibly · en999 is internationally licensed